Delivery of IT services throughout the organization.
Implementation preparation
Companies need to help financial and IT specialists understand the benefits of running asset management outside the company's asset management. The IT team can also find the concept of change and problem management, track-up tracking, advanced analytic, and excessive machine learning, so companies need to hold dedicated user training to justify the need for this activity and show the participants apply it.
Level 3 - Evolution of service
Implementation of service: Level 3
This segment company usually starts at 5,000 employees with more than 50 offices in 6 or more countries dealing with 7+ IT vendors.
Company 'before'
Shipping stable IT services. However, there is no fixed process to evaluate the efficiency of IT services. So, it is impossible to understand where the company's IT services need to be improved. And that has the potential to mean opportunities that are missed to improve the efficiency of the company's business workflow.
Company needs
The company needs to set a process to monitor and improve the efficiency of IT services. In addition, the complexity of their IT infrastructure and ticket resolution time is very limited to support IT service management with more productivity tools.
The company faces high IT costs outside IT service management: IT vendors, in-house development and cybersecurity problems are not well managed, which is a financial black hole. So, the company needs to throw it away by transferring their entire IT management into ServiceNow.
Involves ServiceNow products.
Evolution services are built on level 2 functions and involve other server features and packages, namely additional ISM professional modules and software asset management, Item Professional, Planner, and Professional Security.
ITSM Professional:
Virtual agent (quickly resolving common problems with a chatbot).
Employment agencies (increasing the productivity of IT service agents with intuitive workspace).
Management of continuous increase (tracking and implementing Ideas for Improvement of IT services).
Benchmarks (comparing it to support performance on average industrial measurements to return improved service).
Software asset management will help monitor the use of software licenses to distribute licenses adequately.
Item Professional:
Orchestration (automates tasks related to IT infrastructure outside of service, such as software distribution or reset password).
Operational intelligence (implementing event management with machine learning skills to predict blackouts).
ITBM Planner:
Development of agile (tracking and managing software development efforts from internal and external teams).
Test management (monitoring and managing all internal and external QA testing activities).
Resource management (allocating resources and maintaining the availability of IT staff).
Project portfolio management (planning and prioritizing projects and managing their execution).
Professional security:
Response for security incidents (tracking, prioritizing, and eliminating security threats).
Trusted security circle (sharing data threats with trusted recipients throughout the supply chain or industry to increase awareness and eliminate the possibility of violations).
Company 'after'
Implementation of evolution services can bring these results:
Driving more benefits from it by identifying opportunities for improving services and enforcing timely and evaluating the efficiency of related changes.
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