What are customers sought today in banking applications?
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Testing of banking applications
● Customers prefer banking applications to be loaded instantly, easy to operate, and smooth transaction processing to provide them a simplified and great user experience
● Experts believe that banking through cellular devices is much safer compared to open websites. Thus, customers are currently looking for safer and reliable banking applications that provide a smooth transaction experience
● Because of the current pandemic, regardless of the age of the person, everyone continues to focus on online banking that has an easy interface and quick access to various transaction features
● Customers also prefer the application to load faster and balance many users and remain perfect without downtime when used
● ATM Connectivity The mobile application to activate access to ATMs through scanning is one of the upcoming trends that are waiting for people
● Banking application features such as sound payments and image recognition are some of the other features needed by banking application users
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Banking trends
● According to GlobeNewire, the global mobile banking market is valued at $ 715.3 million in 2018 and is expected to reach $ 1,824.7 million in 2026, registering CAGR 12.2% from 2019-2026
● According to statistics, 90% of users at A.S. Use the Mobile Banking application to check their balance, 79% do it to see the latest transactions, 59% to pay bills, and 57% to make transfers. These statistics illustrate that a large set of populations uses mobile banking services and thus, the big UI of the mobile application is the requirement of hours
● According to Statista, the use of the weekly average of Fintech applications in Japan rose 55 percent, in South Korea it rose 35%, and in the United States up to 20% between December 29, 2019, until March 1, 2020, which coincided with the initial Pandemic Covid-19
● According to the World Retail Banking Report 2020 (WRBR) published by Capgemini and EFMA, the report states that more than half (57%) of consumers now prefer internet banking, up from 49% pre-covid-19, and 55% more Like. The mobile banking application, compared with 47% earlier, the stakes have increased further because the context of Covid-19 continues to move consumers to digital banking
With Sudden Spurt in the use of digital banking applications, it becomes important for the banking system to ensure their mobile and web applications are digitized and provide great user experience by utilizing quality assurance best practices (QA).
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Why is the banking system utilizing quality assurance testing (QA)?
Why the banking system utilizes quality assurance testing (QA)
Because technology develops, financial institutions quickly adopt digital technology and move towards digitalization. The banking industry is now very dependent on technology and various types of banking applications, which need to be done smoothly to provide a great experience for customers.
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Since the bank deals with important customer data and heavy transactions 24/7, basically important for banking systems to have the right QA strategy. QA Testing helps improve the quality of these banking products before releasing it to the market to ensure defective-free products, allowing smooth transactions and provide great customer experience. Therefore, it is important for the banking system to utilize QA testing to get high-quality and perfect cellular applications.
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